We are a family of five. We paid for the extra person as expected. However, upon arriving we noticed that we only had four towels. We called to the front desk for an extra towel and we were denied. Evidently, they only give out four towels per room. I spoke with the manager in person and she said she wasn't allowed to give my an extra towel for the fifth person in our room. Instead, she gave me a very thin, torn up pool towel and said that was the best she could do. It was very torn up and stringy. As thin as paper. I guess we were expected to share a towel? The entire hotel smelled moldy. Our toilet was running nonstop, and our air conditioner kept freezing and stopped working. We had it set to 72 degrees. The coffee maker, cups, and ice bucket were all in the bathroom which is just unsanitary. Terrible hotel. I'm not sure why it was rated so high. That's why we chose to stay here.