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Hotel Villa Mercedes Palenque

3.5 star property
Sip cocktails at the swim-up bar while soaking up sun-kissed bliss by one of two outdoor pools or indulge your senses with a rejuvenating spa treatment.

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Reception
Courtyard
Gym
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool
The current price is AED 263
AED 290 total
includes taxes & fees
4 Mar - 5 Mar

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
  • 27.20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • 54.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Double Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 27.20 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

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8.8 out of 10, Excellent, (783)
The price is AED 336
AED 370 total
includes taxes & fees
4 Mar - 5 Mar
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About the neighborhood

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk
  • Palenque National Park - 2 min drive
  • El Panchán - 5 min drive
  • Palenque Archaeological Zone - 6 min drive
  • Misol-Ha Waterfalls - 10 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬5 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬4 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at Villa Mercedes Spa / Maya, the onsite spa. The on-site restaurant, La Foresta, offers breakfast, lunch, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), smoke-free premises, and coffee/tea in the lobby
  • A gift shop, a porter/bellhop, and a reception hall
Room features
All 92 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, coffee/tea makers, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured uncovered self parking on site (surcharge)
  • Secured uncovered extended parking on site (MXN 500 per day)
  • RV/bus/truck parking (surcharge) on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • English breakfast available for a fee daily 7 AM–11:30 AM: MXN 250 for adults and MXN 150 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Nature reserve
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Mud bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • No elevator (single level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 29 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 29 lbs per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Villa Mercedes Palenque?

Self parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Villa Mercedes Palenque?

Check-out is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per vehicle applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 296 out of 556 reviews
Rating 8 - Good. 175 out of 556 reviews
Rating 6 - Okay. 53 out of 556 reviews
Rating 4 - Poor. 22 out of 556 reviews
Rating 2 - Terrible. 10 out of 556 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to the Ruins and Alexus EcoPark
Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

10/10 Excellent

Dolores Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything , It's amazing!
Stayed 2 nights in Oct 2023

6/10 Okay

Nemer

Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

4/10 Poor

Maria

Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien 👍
Stayed 2 nights in Feb 2025

8/10 Good

Monica

Liked: Cleanliness
Disliked: Staff & service
El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marilia

Liked: Cleanliness, staff & service, property conditions & facilities
Buenos precios y el personal muy amable, la comida del restaurante muy buena. Les sugiero poner música más adecuada al lugar y tal vez más mesas en la terraza.
Stayed 2 nights in Jan 2025

10/10 Excellent

David Villaseñor

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien gracias
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores alojamientos en donde nos hemos quedado, volvería muchas veces
Stayed 2 nights in Jan 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar seguro, tranquilo y bonito. Mejoraría la calidad de las bebidas en el bar como el carajillo.
Stayed 2 nights in Jan 2025