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Axkan Arte Palenque

3.0 star property
Hotel in Palenque with a 24-hour front desk and an outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Axkan Arte Palenque

Exterior
Outdoor pool, open 10 AM to 9:30 PM, sun loungers
Property grounds
Exterior
In-room safe, individually decorated, individually furnished, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

HOTEL MAYA PALENQUE

Pool
Spa
Parking included
Free WiFi
9.2 out of 10, Wonderful, (73)
The price is AED 177
AED 209 total
includes taxes & fees
13 Jan - 14 January 2025
HOTEL MAYA PALENQUE

About the neighborhood

Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 7 min walk - 0.7 km
  • Palenque National Park - 3 min drive - 2.4 km
  • El Panchán - 4 min drive - 3.6 km
  • Palenque Archaeological Zone - 6 min drive - 4.9 km
  • Misol-Ha Waterfalls - 8 min drive - 8.8 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 12 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬3 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬14 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Axkan Arte Palenque

Property highlights
Take advantage of a terrace, a garden, and dry cleaning/laundry services at Axkan Arte Palenque. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • An area shuttle, concierge services, and a 24-hour front desk
  • A front-desk safe, luggage storage, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning, as well as perks like safes and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 30-inch LCD TVs with cable channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 30-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10 AM to 9:30 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Axkan Arte Palenque Hotel
Axkan Arte Palenque
Axkan Arte
Axkan Arte Palenque Hotel
Axkan Arte Palenque Palenque
Axkan Arte Palenque Hotel Palenque

Frequently asked questions

Does Axkan Arte Palenque have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10 AM–9:30 PM.

Is Axkan Arte Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking at Axkan Arte Palenque?

Self parking is free at this property.

What time is check-in at Axkan Arte Palenque?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Axkan Arte Palenque?

Check-out is at noon.

Where is Axkan Arte Palenque located?

Situated in Palenque, this hotel is within 3 mi (5 km) of Palenque National Park, El Panchán, and Museo Del Textil. Museo de Sitio Palenque and Palenque Archaeological Zone are also within 3 mi (5 km).

Axkan Arte Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 243 reviews" "
Rating 8 - Good. 92 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 16 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property show in the way to the ruins but is far from the road. The road is grave one and rain make sludge and unsafe. From desk is really friendly and nice.
Stayed 1 night in Nov 2024

8/10 Good

William, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

omer

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...
Stayed 2 nights in Feb 2024

8/10 Good

Nigel

Stayed 1 night in Nov 2023

10/10 Excellent

louis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Peter

Disliked: Staff & service, amenities
Waiter was texting and would not acknowledge us until after his long text Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
Stayed 3 nights in Mar 2023

6/10 Okay

Eloise

Liked: Cleanliness, staff & service
Nice but could be improved
Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
Stayed 2 nights in Nov 2022

8/10 Good

manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Es una excelente opción en costo beneficio, hay parte del mantenimiento de las habitaciones en las cuales se les debe poner atención para mejorar la experiencia.
Stayed 2 nights in Aug 2022

8/10 Good

Alfonso, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.
Stayed 2 nights in Jan 2022

8/10 Good

julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great. I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!! One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!! We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!
Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Beautiful little hotel on the way to Palenque archaeological site. The bungalow was spacious, the shower was good (plenty of hot water and normal pressure in the shower). 50-60 pesos away from Palenque town if you want to dine there as restaurant of the hotel is a bit limited.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
We had a room with a balcony viewing the treetops, which was great. There was air conditioning and a comfortable bed. The bathroom was showing significant wear but overall it was a nice room.
Stayed 4 nights in Dec 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation very close to the ruins. Well stocked bar and reasonably priced food. Great pool area. Well located off the main road and surrounded by places to eat.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel about 15 minutes from Palenque Archeological site. Front desk has a contract with a Mexican tour company and will set you up to go to any nearby destinations for a fairly cheap price. Water was warm, rooms and bathrooms were very clean. 10/10 would book again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and friendly staff
We loved our stay here. We slept in many different hotels all over the Yucatán and the bed was so comfy here. We could hear the howler monkeys and roosters in the morning. The hotel is off the main road but signs will easily lead you there where friendly staff is awaiting your arrival.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good, the staff is friendly, quiet and nice place
Stayed 1 night in Nov 2018

10/10 Excellent

maggie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive through back roads to get here however a very nice spot. Private cabins very nice rooms with balcony looking over the amazing gardens and property. The staff is very welcoming and eager to help with anything. Restaurant was on site and had great food. The main city is about a 10-15 minute drive away.
Stayed 2 nights in Sep 2018

6/10 Okay

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Fred

Disliked: Room comfort
All right
The place was nice but the owners need to invest into their hotel. The quality of the supplies and the rooms are very poor.
Stayed 2 nights in Jun 2018

8/10 Good

Adventurer, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay that's close to the ruins. Unfortunately WiFi doesn't reach the rooms so if you need to work, keep in touch, or research the next leg of your trip, you need to do that from the lobby/restaurant. Overall a nice place to stay.
Stayed 2 nights in May 2018

8/10 Good

Dominique, Val-Racine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

6/10 Okay

L, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in the middle of the jungle
When we arrived to this hotel we were pleasantly surprised by the beautiful outdoor spaces and the friendly staff. After a little snafu with our room (first they told us they could not accommodate us with 1 queen bed as requested b/c the room needed to be fumigated. This was fine and we were given a room with 2 full beds instead). When we got to our room, we found it was being used for storage, and full of blankets and covers.) we went back to reception, where we were moved to another room in a different cabana. Although we were no longer next door to our companion, this was alright because we were just across the way. The pool was refreshing after a long hot day of travel in the jungle. We had no hot water (In the evening this was refreshing. The following morning, however, it was dreadful). Our AC did was difficult to control because the remote didn't seem to communicate well with the unit. But overall the room stayed pleasantly cool for the night. We purchased a package with included breakfast, and learned that this meant we had included the "Desayuno Americano" (American breakfast) plate. (An item on the menu which included orange juice or fruit, eggs any style, toast or pan dulce, and coffee.) I cannot eat eggs, and do not drink coffee so it was disappointing that they would not make any substitutions, or offer me OJ with my fruit and toast, & made me purchase my own bottle of water even tho I was not consuming half of the items included in my purchased package.
Stayed 1 night in Mar 2018