I stayed between 09/28/2024 - 10/04/2024.
The hotel is structurally solid, feels like a new building, right across from the Oxford Castle and Prison. The Castle Mill Stream separates the Oxford Castle & Prison and this hotel. The hotel is within a short walking distance of Westgate shopping mall and the high street. The location of this hotel gets a FIVE STAR rating.
However, could a few things be improved? Just as I was about to check out, a gentleman at the reception desk discovered an error in the system, specifically an incorrect room number. The line of questioning was not a pleasant one. This is an area the hotel management could possibly address for their own benefit. I rate this section ONE STAR.
If you have a car, remember that there is no parking garage at this hotel. So, your best bet is the Westgate shopping mall underground garage, 6-9 minutes drive. So, a TWO STAR rating for not having a parking garage at this hotel.
The staff are genuinely helpful and warm, but why ask which country I am from? I rate this section a TWO AND HALF STAR. There are areas for improvement and training.
Unless you are super hungry and extremely tired, this restaurant’s food is not suitable for my age group (60 ). You will need to stock up on drinking water and breakfast essentials. I give this restaurant a TWO AND HALF STAR.
Overall, good for a short stay and I found this hotel to be safe..