2/10 Terrible
Holly, Zanesville
Business traveler
21 December 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property cancelled my first 2 nights there because they could not get their maid servoce to show up and clean my room. I was traveling for work amd flew that entire morning amd afternoon, then had to pickup a rental car and drove the entire day working having to visit over 20 addresses and got to the property exhausted and ready to get a shower and sleep and they had no room even cleaned for me! Expedia was a compmete rip-off also and tried double charging me for the room after it was already paid for in full then tried to act like it was not them wanting another $450 after already paying $450 for the stay!!!! Do NOT EVER book with Expedia! They are frauding their customers and thought because I requested a disability room for the walk-in shower that I was elderly or disabled and that they were going to rip me off money! Little did they know I work for the federal government and recorded the entore phone call of them scamming me when I called to get an updated receipt for this stay and they demanded close to $500 more dollars after I already had confirmation the room was paid for in full and nothing else was owed on it! The Expedia manager laughed when I told him they thought they were smart pretending that scammers were the ones talking to me when I have the records that show it was Expedia’s phone number and they falsely charged me $400 for cancelling the room because I would not pay them another $450 for it!
Holly
Stayed 9 nights in Nov 2024