*** DISCLAIMER: MY RATING IS BASED ON MY EXPERIENCE, NOT THE STAR LEVEL I BELIEVE THE HOTEL SHOULD BE ***
Arrived at the Sheridan about 10:30 p.m. after a long flight from the States. Was very tired when I checked in and just wanted to grab a bite to eat and go to bed. Was told that the restaurant closed at 10 -- and the last food order was to be in by 8:30 p.m. (Really?) I was advised to "use the minibar." As I prepared to head for my room, I was given a few sheets of paper and asked to select my breakfast choices for the next morning -- including time. Again, seriously? I just spent 40 hours on planes and in airports and I'm expected to know when I'm getting up the next morning and what I want to eat?
My room was infested with mosquitoes, and the ones I didn't kill got me overnight. The primary reason for my visit to IloIlo was business, and this most certainly is NOT a business hotel. WIFI is not secure (I checked using special software) and it's extremely slow. Don't even think of leaving the premises by foot in search of food -- or anything else. This place is in the middle of nowhere, off a dirt road.
If your goal is to get away from it all with your family, then this might be the perfect destination for you. The swimming areas look amazing. But if you're coming to IloIlo on business, there are infinitely better options in the city. I prepaid for five nights on Expedia, but checked out after the second. I ate the other three nights, and don't regret it one bit.