6/10 Okay
Tanya N.
29 August 2022
Liked: Cleanliness
Our Family Stayed August 20-27, 2022
Our Stayed August 20-27, 2022
I wanted to say that the property was nice and clean. We loved the pool and the jacuzzi. When my family arrived, everything seems great until we tried to log onto the Wi-Fi, and we could not get on. Then it took us all night to figure out how to get the TVs to operate correctly. We finally got the Wi-Fi working the next day and the TVs all accept one and we could not turn the volume up. If you arrive on a weekend, do not expect any help from maintenance, because the office is closed. We arrive on Saturday and maintenance did not come out until Tuesday afternoon. They told us that the TV’s were old and needed to be replaced.
All the mattresses need to be replaced, they were hard and uncomfortable! In the kitchen All of the pots, pans, bowls, and utensils are very old and need to be replaced also. The refrigerator freezer does not stay cold enough, even after we changed the temperatures. Please check it.
This house needs to have a deep cleaning! In the master bedroom we found trash behind the nightstand by the window. We left it there and maybe they will clean it after this review. The lamps and lampshades were so dusty it made no sense that the cleaning crew overlooked this. I think the cleaning team just clean what’s on the surface and with COVID-19 still around this is a must you clean everything.
All the towels and wash clothes need to be changed out! Some of the towels had holes in them and they were worn. The comforters on the bed need to be washed because there were stains on them also. We did not use them.
There is a rug under the dinning room table which is so dirty it needs to be taken up! It is not necessary to have it with the nice floors that are here. The sliding door blinds are All broken!! How easy it is to replace them!
I understand that its’s up to the owner to make these changes and I hope that the property manager informs the owner of my review.
We really enjoyed the pool area and that took our minds off the TVs not working all that great!!
Overall, I give this property a 3.5 star! It would have been a 5 if the changes are made.
Thank you.
Tanya N.
Stayed 7 nights in Aug 2022