6/10 Okay
Janelle
12 October 2024
Disliked: Amenities
I had to evacuate for the hurricane,It took them 5 hours to get me checked in. I have medical issues and was not feeling well. They didn't care at all. They could have switched my room. There was also an issue with me confirming my reservation. Called 15 times I kept getting hung up on or no one answered the phone. The reservation line for all of the Melia's said they had no reservation for me even with all the confirmation #'s I gave them. Took a day and a half before I could get it confirmed. NOT GOOD when a hurricane is coming and I had to get things done! Bad experience with the manager at the hotel as well. Bad attitude and would do nothing to help at all. I also asked for one other thing which was a cart so I could load up all my things from evacuating. As I went alone and didn't want to get locked out of my room. They said yes, they would do that, but no one ever came. I called again to the front desk and asked for help with getting a cart. I was told no we don't offer that service and I was to find someone to help me. I told her I was alone, Her response I don't know what to tell you. Doesn't look good when a disabled person asks for help.
Janelle
Stayed 3 nights in Oct 2024