2/10 Terrible
Marc S.
28 September 2024
Disliked: Cleanliness
Save your money, stay somewhere else
There are loads of great options for villas in the greater Orlando area. This is not one.
We have been to Florida many times and stayed in many villas. This was a special occasion for us and were left devastated.
Overall, the villa itself is tired, dated and in need to drastic attention (in pretty much every area). There had been a surface clean, but beyond that the place was pretty filthy. The villa was covered in bugs during our stay (issues with windows and doors that are in need of servicing). We had to buy basic amenities such as a frying pan as there wasn’t one.
However, the biggest issue was the air con. When we arrived it was clear the air con wasn’t working. It was blowing cool in some areas, and blowing hot/tepid in others. The control panel did say that it required a service. When I informed the owner of this direct, they just didn’t message back. I phoned the property agent many times, and when I eventually got through she was dismissive and rude. She said she would “send someone over” but she didn’t bother. We had two weeks of hell. We had to purchase our own fans. The owner didn’t bother to check on us. I can only ascertain they didn’t want to spend any money. It was awful. Be warned - they also charge you for pool heating without you knowing or asking prior (not required in 35 degree heat). All in all, a complete disgrace.
Please don’t waste your money - there are great options out there, this is not one.
Marc S.
Stayed 14 nights in Sep 2024