2/10 Terrible
Daniel
20 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in. They took a picture of my ID without any warning and without my permission. When I complained I was first threatened and then told that my reservation was refused. I asked them to delete the picture of my ID since I was no longer staying and they refused. Now believing that my ID and info was going to be used for nefarious purposes I called the police as it is illegal to do what they did. The police arrived and they and the customer service rep of Extended Stay on the phone told her to delete my photo and they still refused making an excuses. There is now a police report filed and I will be following up with extended stay until I'm sure they do not have my info. If Expedia does not issue me a refund for this reservation I will have no choice but to pursue legal action. Do not go to this hotel. I'm not even mentioning all of the other things we noticed completely wrong like the people outside loitering doing drugs. The GM and the attendant that were working need to be fired for their completely disgusting inhuman behavior.
Daniel
Stayed 1 night in Dec 2024