2/10 Terrible
Jessica
Traveled with family
17 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked to tell you how the facility was- it was not a pleasant stay, however the manager did refund one night. I booked a room with a bed and a sleeper couch. The room had no couch (but a space for one) on check-in. I had to accept that room or move to a upper floor which I could not due to disability and was initially declined any assistance. The room itself had a TV with no remote (was declined to be given one by front desk), a phone that was not connected and did not work, and flooring and tile in bathroom that were lifting / coming off wall. The back hall wreaked of weed and the security door was repeatedly left propped open by "guests" with a rock. The boiler room alarm went off multiple times, at one point for 36 hours (outside our room, we were told to "deal with it") leaving us getting no sleep for multiple nights. We did not know the towel policy so went without clean towels for 1 day until we could turn our dirty ones in at an acceptable time. The room itself also had roach traps and live cockroaches. My vehicle was broken into in the parking lot right outside the back entry door, there were homeless people in the back parking lot defecating behind the dumpster and the room across the hallway had a "sex party" while we were there that my child ended up seeing. The final night at 11pm, an extended stay guest lit his microwave on fire and we had fire crews ventilating the hallways. In the AM half the days there was no morning coffee made by 7am. A small toke
Jessica
Stayed 7 nights in Dec 2024
