2/10 Terrible
Neci
21 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely HORRIBLE! the lady at the front desk , she was very rude and unprofessional. Got there to check in by another gentleman, he told me that my room was ready and it wasn’t. It was uncleaned as if someone else was staying there. I then got put into a new room and this room was unsanitary, period. Found hair follicles all on the pillow covers, the bed lining had stains and the sheets and a pillow had dirt marks. I then complained to the front desk, the lady was rude and asked if i wanted to leave in a rudely tone, I asked for a refund and was told I was going to get charged for a first night stay when I wasn’t even there for more than 2 hours. They would not accommodate me to another room or give me my refund so I could leave to go to another hotel. I will never book with this hotel again, the customer service was a 0/10. The facility is decent but the outside looks run downed and stains all over the walls. I wouldn’t recommend booking here.