6/10 Okay
Charlotte
Traveled with group
24 November 2024
Our stay here was a mix of good and ooookay.
Lobby looks good from afar but the couches and pillows on the couches were stained and dirty looking.
Staff at check in were super nice, we got our warm cookies.
The room was nice, we got cleaning services three times during our stay which we were able to organize on check in.
We had a fireworks view high floor room which was pretty cool. Could indeed see and hear the fireworks.
Some things in the room weren’t the cleanest, curtains were stained the shower didn’t look overly clean.
We unfortunately got walked in on twice on our last day by cleaners before our check out time.
The hot tub and pool area was nice, the hot tub did breakdown during our stay but they got fixed before we left.
Like most hotels they have water bottles for a charge in the hotel room, we did get charged for them even though we didn’t take/drink them, after reaching out via our booking they didn’t want to refund us for that so keep an eye out after you leave for random additional charges.
Charlotte
Stayed 6 nights in Nov 2024