Called multiple times along our 9 hour drive to make sure that us getting there late (4:30am) was okay and was assured that we should have no issues checking in, only to learn that our reservation was deleted when we arrived. Key card did not work after first use, and when we tried to have it fixed we were told that it was because we had arrived late. Air conditioner in room did not work and kept making a very loud popping noise, holes in hallway patched with trash bags and blue tape, trim in room held on in places with blue tape, ice machine on our floor was non-functional, and our key cards did not work at any of the side entrances. Also the dude who checked out right in front of us was overcharged $130 for his stay and told it was “probably because he paid with a gift card.”
Wasn’t expecting the ritz but at least thought this would be a decent stay, guess not.