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Hotel Santa Helena Plaza

2.5 star property
Hotel with free parking, a quick walk to Benito Juarez Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Superior Studio Suite | Terrace/patio
Lobby lounge
Exterior
Staircase

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 2 Double Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Located on the ground floor
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Balcony or patio
Separate sitting area
Flat-screen TV
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Wardrobe or closet
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000

What's nearby

  • Benito Juarez Market - 5 min walk - 0.5 km
  • Zocalo Square - 8 min walk - 0.7 km
  • Oaxaca Cathedral - 9 min walk - 0.8 km
  • Church of Santo Domingo de Guzman - 15 min walk - 1.3 km
  • Oaxaca Ethnobotanical Garden - 17 min walk - 1.4 km

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Jardín Morelos - ‬6 min walk
  • ‪Tlayudas el Negro - ‬5 min walk
  • ‪Alex - ‬3 min walk
  • ‪Tortas Oaxaqueñas - ‬2 min walk
  • ‪Coronita - ‬4 min walk

About this property

Hotel Santa Helena Plaza

Hotel near Benito Juarez Market
Located close to Zocalo Square and Oaxaca Cathedral, Hotel Santa Helena Plaza provides a terrace. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk, a front-desk safe, and a TV in the lobby
  • Luggage storage, a water dispenser, and tour/ticket assistance
Room features
All guestrooms at Hotel Santa Helena Plaza boast thoughtful touches such as separate sitting areas, as well as amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 24-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 24-inch flat-screen TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

Does Hotel Santa Helena Plaza have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Santa Helena Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Helena Plaza?

Self parking is free at this property.

What time is check-in at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Santa Helena Plaza?

Check-out is at noon.

Where is Hotel Santa Helena Plaza located?

Located in Oaxaca Centro, this hotel is within a 10-minute walk of Benito Juarez Market, Zocalo Square, and Oaxaca Cathedral. Oaxaca Textile Museum and Church of Santo Domingo de Guzman are also within 1 mi (2 km).

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 79 reviews" "
Rating 8 - Good. 32 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Helena
Good location. Quiet. Good service
Stayed 3 nights in Apr 2023

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, nice place but sketchy neighborhood
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
A few of things to consider. 1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used. 2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here. 3- Family of 4 requires atleast 2 toilets rolls of paper.
Stayed 2 nights in Jul 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
Stayed 2 nights in May 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Oaxaca Centro
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Stayed 4 nights in Dec 2020

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good spot to explore Oaxaca
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Stayed 7 nights in Nov 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean. Also room is very big. Bed is old.
Stayed 1 night in Feb 2020

8/10 Good

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ER LOCATION FOR DIA DE LOS MUERTOS
PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Stayed 3 nights in Nov 2019

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice place to rest
Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Stayed 2 nights in Oct 2019

6/10 Okay

Sara, Chicago

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Stayed 2 nights in Feb 2019

8/10 Good

Eric P

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Some pros, some cons
On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
Stayed 5 nights in Dec 2018

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stay and staff was great.
Stayed 13 nights in Dec 2018

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Santa Helena Plaza
The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Stayed 2 nights in Oct 2018

10/10 Excellent

Nick, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, lousy neighborhood
Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
Stayed 10 nights in Mar 2018

8/10 Good

jordan, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Stayed 7 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Bare bones, but fine
The hotel and the pool were clean and cute, and the staff was nice. The cleaning staff actually did a great job every day... leave them a tip, they deserve it. The beds were comfortable. The restaurant was not open during our visit and it did not appear to have been for some time. It was just a covered patio next to the pool with some dining sets. There was a vending machine in the lobby which was unplugged at night and remained unplugged until a guest would attempt to use it in the morning. This meant that the beverages were warm until enough time had passed for the refrigeration to do its job. No ice machine. The location is fairly central. Its just a 10 minute walk from the Zocalo, there are street vendors all around for fruit, tacos, and shops to purchase beverages. Overall, it is clean, close to the landmarks and parks, but definitely not for those who want to walk out of their hotel right into a main tourist area or pretty coloniel architecture. You have to pay more to be closer to that. The hotel was primarily empty, which felt a little odd. Parking available on premise. The pool makes it worthwhile, bring your own snackes, beverages, a speaker and enjoy. Suggested for younger travelers on a budget, not for older guests or those who need more amenities then just the very basics.
Stayed 4 nights in Feb 2018

10/10 Excellent

Maria Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anntonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, bonitas instalaciones
Stayed 1 night in Jan 2023

6/10 Okay

Christian, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.