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Jetwing St. Andrew's

4.5 star property
Luxury hotel with a 24-hour front desk and a restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jetwing St. Andrew's

Extra beds
Exterior
Lounge
Interior
Restaurant

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
The price is AED 582
AED 756 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Gem Suit

Gem Suit | 1 bedroom, premium bedding, minibar, in-room safe

Gem Suit

Highlights

Heating
Free cribs/infant beds
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bidet
Hair dryer
  • 43 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Heritage Suite

Heritage Suite | 1 bedroom, premium bedding, minibar, in-room safe

Heritage Suite

Highlights

Heating
Free cribs/infant beds
Minibar (some free items)
LCD TV
3 bedrooms
Premium bedding
Blackout drapes/curtains
Bidet
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 Double Bed

Heritage Superior

Highlights

Heating
Free cribs/infant beds
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bidet
Hair dryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Attic

Deluxe Attic | View from room

Deluxe Attic

Highlights

Heating
Free cribs/infant beds
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bidet
Hair dryer
  • 43 sq m
  • Hill view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | View from room

Superior Room

Highlights

Heating
Free cribs/infant beds
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bidet
Hair dryer
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Property entrance

Grand Hotel

Pool
Spa
Parking included
Free WiFi
8.8 out of 10, Excellent, (169)
The price is AED 842
AED 1,103 total
includes taxes & fees
4 Jan - 5 January 2025
Grand Hotel

About the neighborhood

Map
No. 10, St. Andrew's Drive, Nuwara Eliya, 22200

What's nearby

  • Nuwara Eliya Golf Club - 10 min walk
  • Assemblies of God Church Nuwara Eliya - 3 min drive
  • Lake Gregory - 5 min drive
  • Pedro Tea Factory - 7 min drive
  • Lover's Leap Waterfall - 7 min drive

Restaurants

  • ‪Ambal's Hotel - ‬8 min walk
  • ‪De Silva Foods - ‬8 min walk
  • ‪Grand Indian Restaurant - ‬18 min walk
  • ‪Pizza Hut - ‬3 min drive
  • ‪Milano Restaurant - ‬8 min walk

About this property

Jetwing St. Andrew's

Luxury eco-certified hotel in the mountains
You can look forward to a terrace, a garden, and laundry facilities at Jetwing St. Andrew's. Be sure to enjoy a meal at Old Course, the on-site restaurant. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and barbecue grills
  • A billiards/pool table, a 24-hour front desk, and tour/ticket assistance
Room features
All 56 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • LCD TVs with premium channels
  • Free infant beds, electric kettles, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: LKR 6000 for adults and LKR 3000 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Old Course

Things to do

  • Billiards/pool table

Family friendly

  • Free cribs/infant beds
  • Laundry facilities

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
For more details, please contact the property using the information on the booking confirmation
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LKR 2400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately LKR 6000 for adults and LKR 3000 for children
  • Airport shuttle fee: LKR 21500 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: LKR 2400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding.

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Jetwing St. Andrew's
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Nuwara Eliya
Jetwing St. Andrew's Hotel Nuwara Eliya

Frequently asked questions

Is Jetwing St. Andrew's pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jetwing St. Andrew's?

Self parking is free at this property.

What time is check-in at Jetwing St. Andrew's?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Jetwing St. Andrew's?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Jetwing St. Andrew's provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of LKR 21500 per room applies.

Where is Jetwing St. Andrew's located?

Situated in the mountains, this luxury hotel is within a 10-minute walk of Nuwara Eliya Golf Club and Victoria Park. Holy Trinity Church and Assemblies of God Church Nuwara Eliya are also within 1 mi (2 km).

Jetwing St. Andrew's Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 130 reviews" "
Rating 8 - Good. 40 out of 130 reviews" "
Rating 6 - Okay. 30 out of 130 reviews" "
Rating 4 - Poor. 13 out of 130 reviews" "
Rating 2 - Terrible. 8 out of 130 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dick

Traveled with group
Stayed 1 night in Feb 2024

10/10 Excellent

Anuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ben

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
Stayed 2 nights in Oct 2023

4/10 Poor

Pradeepan

Traveled with family
Disliked: Staff & service, property conditions & facilities
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
Stayed 1 night in Aug 2023

10/10 Excellent

Arnoul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in general, bathrooms and diner could be improved.
Stayed 1 night in Jul 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely setting but very dated.
All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
Stayed 1 night in Nov 2021

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Elegant and comfortable stay
Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
Stayed 2 nights in Mar 2020

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! They were extremely professional and the hotel itself is beautiful!
Stayed 2 nights in Feb 2020

6/10 Okay

Tanja

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above
Stayed 2 nights in Nov 2019

6/10 Okay

Ben, Sydney

Traveled with group
Disliked: Amenities
Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old colonial building with lots of character and very helpful staff. Beautiful!
Stayed 1 night in Sep 2019

8/10 Good

Khatija

Liked: Staff & service, property conditions & facilities
Good but room had some smell n carpet was little dirty
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine.
Stayed 2 nights in Jun 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Avoid
The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money !
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the billiards table,the gardens,the b at area
Stayed 4 nights in Apr 2019

8/10 Good

Hannah, London

Liked: Cleanliness, property conditions & facilities, room comfort
A decent pick in Nuwara Eliya
We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Exceptional stay and an amazing hotel.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely...
Stayed 2 nights in Dec 2018