The hotel's location is a minimum 30 minute commuter train ride outside of the city. Although clean, the staff does not feel "engaged". As a traveler, when an iron and ironing board were requested, they provided a small, travel ironing board and travel iron. They were the only ones available for the entire hotel. This was surprising. The hotel should provide full-sized versions of each.
At breakfast, although the hours were 6:30 - 10:00 and I arrived at 8:30, and the dining room was empty, the provisions were almost exhausted and the staff was reluctant to replenish the items. A family of 4 came after me and were hard pressed to find enough to feed all of them.
Upon arrival, one discovers there are only stairs and no lift. The staff does not offer to deliver your luggage to your room, even if you've been assigned to a floor above ground level.