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"The stuff was very friendly, smiling a lot and professional. The hotel was clean, eco-friendly and had everything you need. The room was very spacious with nice view to the garden. It was very calm and silent. The program for children seemed amazing (there is a playground outside, play room and movie room inside; there is also an option with hotel auntie) and also the fitness classes everyday was good option...The swimming pool was quite empty. The choice of beauty treatments was great and done very professionally. We had amazing 5-dishes dinner in Dekompresja restaurant and very nice service. Really recommend it. The breakfast was very good - you could order warm dishes or choose something from buffet - they had vegetarian choices. Coffee was ok. Many nice options for children in terms of food :) Again very friendly and attentive staff. We are definitely coming back :) Also, there are plenty of things to do in Polanica or nearby"

"We were very impressed with our accommodation. Spacious, clean and well-designed rooms and polite and helpful service from the reception. Very good value and a great place to stay when visiting Dvur Kralove. "

"Zamek Sarny is an absolutely incredible place to stay and we only wish we could stay longer than our two nights. Featuring an attentive staff and incredible restaurant with one of the best breakfast buffets we have had in recent memory, Zamek Sarny is already a much restored historical site with more restoration currently underway. We look forwared to returning to Zamek Sarny! "

"Staff friendly. Hotel is quite old which is part of charm but could do with some updating. Would stay again."

"Great location right next to the park and very good and friendly service. "

"Multiple pools - with a water slide! My teenage kids loved it. It is not a super water park, but they have a really nice pool / hot tub area and it is low-key but very nice. The staff was nice, the city area was nice - everything exceeded my expectations. We had a room that was like an attic room, and it had skylight type windows that we were able to open up and check out the area. I really likes this hotel. Also, the breakfast was good too. "

""Unique" was idea to pay extra for swimming pool using. For the first time in my life receptionist try to charge me (hotel guest) for usage hotel property. I have a long and difficult day, traveling from Chicago to the Czech Republic 10,5 hours flight to Istanbul, 6,5hours stop, 2,5 flight to Prague. I rented a car and have 2,5 hours drive to the hotel. I tried rest and relax. Unfortunately a very rude receptionist mentioned I can't use hot tub which was included but there was a "private party" at the moment probably even for outside people I would expect refund but not from arrogant shameless people. Thank you. I hope it was helpful. Ps. You have my name and address. don't hesitate to give and send me refund. Ha ha. Janusz Dziuba."

"They even gave me a sandwich because I had to leave early, I couldn’t stay for breakfast. The window couldn’t be closed properly, it needed repair."