The staff were very polite and regularly offered to help with any local needs. The place is clean and well kept.
However, the small rooms ("Basic Single Room") are super tiny, with no barriers between the bed and toilet bowl, which is right next to the shower, also with no separation, so it was difficult to avoid the scent of the plumbing / septic tank coming up through the room (I covered the shower drain with a towel).
Personally, I found the bed way too soft and the polyester filled pillows to be way too hard and thick ... that's a matter of personal preference, I guess.
My primary issue was that there was a gap between the pane of the window and the wall, so bugs were getting into the room and bit me at least a dozen times each night, had to wake up to scratch for half an hour to an hour before falling back to sleep. I brought this to the attention of the reception. They were concerned, but not quickly compelled to act ... I went and bought two rolls of different kinds of tape myself to block the gaps.
They eventually sent someone, but to do the same, but it was never clear that they would.
The location is great and in town, so you don't need a car. The walk to the restaurant where they have a deal to offer the included breakfast (not offered on the hotel premises) is only about 5 minutes, and quite tasty, if limited.