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"Great Service from.staff"

"A jewel of East Java. Staying at Tugu is an experience in its own right … with an internationally important art collection on display, a feature pool, afternoon tea, a fine cocktail bar and dining options on site. Truly the most attentive staff and helpful staff. My one suggestion is to better inform guests of breakfast options available to them … although priced differently (but still reasonably) the a la carte is a substantially different offering for European guests compared with the buffet. An all round exceptional and memorable experience. "

"We had a decent stay here, easy to access to places and the bed were comfortable. They had the worst breakfast options felt like they just doing it for the stake."

"We booked 3 rooms and stayed 3 nights in this hotel. Everything was great: hotel was clean, staffs were great, beautiful decoration, cool koi pond, and the breakfast itself, with so many options, made us didn"t want to leave this place😄. This hotel is located in one of the best areas in Malang. I recommend this hotel and would stay here again when I'm in town. "

"The staffs were nice and friendly. The rooms were not too bad but need to improve."

"The staffs, the services, the hotel conditions were WONDERFUL!"

"Some of the most friendliest staff."

"The good: comfortable bed, air conditioning, clean linen, complimentary tea, water and kettle to use. Breakfast was delicious, with lots of different foods to choose from. The bad: we could hear so much noise outside, from the rain, to other guests walking past or talking outside, to crying children in the middle of the night. The shower was either dangerously scalding hot or cold, no in-between. The ugly: Flies on the food at breakfast because it wasn't covered. Staff all heads down in their phone, so you felt like you were disturbing them when needing something."

"Everything was pretty good"