4/10 Poor
Deborah
10 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in around 10p, very tired after a long day at Busch Gardens. Immediately realized floor had tacky-stickiness. Put one of 2 provided towels on floor. Realized at bedtime that there was no blanket, and no hot water at sink - had to use bathtub for hot water. When opening the refrigerator, it fell forward - determined had to be held with one hand and hard pull with other. Phone in room not working so had to wait til morning to go to office, got a blanket and more towels (for floor) and reported phone and sink hot water. Temperature dropped during day and winds increased and once sun shined, noticed a gap in door frame, stuffed it that night to block draft (have pics) and tried to regulate the heat. Took my socks off at bedtime and tossed them to the shelf above heat unit and they landed in an accumulation of water on the shelf, also found water in window sill - it was not raining, was hard to sleep wondering if safe. Packed in morning to checkout and was totally disturbed at the bottom of my new slippers, didn’t want to put in suitcase, used a wet towel to wipe off a lot of black substance. Sounds petty but something as simple as toilet paper dispenser shouldn’t have to be so aggravating to use.
I’ve used Expedia search and rates many many times but some rooms, no matter the “discount” rate should not be rented to the public.