6/10 Okay
Maureen
Traveled with family
25 November 2024
I preferred my 1st visit last Nov. Hotel -stunning location. Entrance hallway was beautifully decorated.
quick check in but when got to room our keys wouldnt work. A cleaner kindly let us in. I tried to call recept to ask Concierge to bring us new keys but the phone did not work. We had our dog stay with us which was great but i felt that our room had a " dog" smell when we entered the room. Couldn't open windows. Some of the decor of the room looked a little grubby (e.g door frame in bathroom, chipped paint , a lamp that didnt plug in). Wasnt impressed for being a 5 star hotel. Delighted we can bring our dog but do feel hygiene standards need to be at highest. There was hair pins lying on my floor from a previous guest.
Bathrooms at recept were disgusting and not cleaned all evening. Bin was over flowing by end of night.
We had a lovely evening in the bar - fantastic singer. Thankfully had read reviews about the service charge added to all drinks bills. Paid £24 for 2 gins to then get a bill for £26.40. I went to bar myself for rest of night. Tips should be at customers discretion.
Got a dirty glass at one point. When i asked for another glass the bar man just lifted the drink and threw it down the sink. He couldnt find another glass as they were all dirty so offered me an alternative then looked annoyed i asked for fruit. not 5* standards.
Breakfast was just ok,cooked breakfast not great and we were put in drawing room without being asked. Didnt have same feel.
