4/10 Poor
Vonshell
Traveled with family
19 December 2024
Disliked: Cleanliness, property conditions & facilities
I was surprised by poor condition of the furniture in room 304.This room is a 2 bedroom 2 bath room. The kitchen chairs and sofa were extremely dirty to the point we could not sit on furniture. The desk in the king room was wobbly to the touch. The lamps in the king room were also not secure. I arrived to the room after an 11hour drive to Newark being in stop and go traffic. Preparing to attend a funeral the next day. The room rate was $380 after tax. Not what I expected of a Hilton branded hotel. Although I normally stay in Embassy Suites I expected much better. Extremely disappointed. The furniture in the area where they served breakfast looked worn as well but not grungy like it was in room 304. These items kitchen chairs, sofa, wobbly desk need to be removed from the room asap. Unacceptable. I do have pictures of these items unsure where to post them.
Vonshell
Stayed 1 night in Dec 2024