4/10 Poor
Kai
8 January 2025
Disliked: Cleanliness, staff & service, amenities
I can’t believe the poor service. I got to the hotel at around 9pm and there was not a single person to help with all the luggage and the doors that weigh a ton. It was freezing out.. No way to call them. Luggage cart barely works. Ugh.
Next, I asked for a late checkout and of course the cleaning staff come into my room with do not disturb. Not once but twice!! Second lady had the audacity to ask me when my late check out was?! That’s literally the hotels service to figure that out and not disturb the guest?! I’m in bed?!? Then a man from the front desk,(who is dressed like a 2000s raver who I swore was there to kill me and not hotel staff since how in the world would I know without a name tag or any hotel staff like attire) came to my door to ask me why I hadn’t checked out?!? Why don’t they communicate with each other? Horrible feeling all around when all I wanted was sleep.
Finally the straw that broke the camel’s back. I left something in the drawer of my hotel room (sure that’s my fault) I went back to get it after I checked out and they said it doesn’t exist?! It’s an expensive sweater so I get that it’s tempting to steal but I’ll never stay again after someone steals my sweater. There is absolutely no excuse that they don’t have it. 1) If they didn’t find it in the initial clean and the next guest stole it. It means they don’t do a thorough clean so that’s horrible. 2) If they did clean the room well, then someone in the staff stole it. So this hotel just sucks.
Kai
Stayed 3 nights in Dec 2024