2/10 Terrible
Rhonda, South Bend, IN
11 June 2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed-did not enjoy our apartment stay
We had an early arrival/late departure & needed to store our luggage.We were told we could leave our luggage in the office.On arrival we actually stored our luggage in the apartment.The apartment is two stories with no elevator.The keys were temperamental & had to be worked with to get the security door to open.The stair well was very dirty.The apartment appeared clean but was not.The floors felt like they were rotted under the wood.The shower curtain was dirty.The stocked shampoo was large bottles to share with prior & future guest.There was only one roll of toilet paper.There were not any wash clothes.The bed was very firm.There was a large water stain on ceiling with peeling paint.The TV remote did not work.The TV was digital antenna.On check-out day we had our luggage packed and placed where we did on arrival by check-out time.We find that their actual office is blocks away.We decided to cut our time short & go straight for the airport so we did not have to deal with our luggage again.We had purchased expensive specialty cupcakes intending to bring them home.Once we arrived at the airport we found the cupcakes totally messed up & one missing.We DID NOT enjoy our apartment stay.