4/10 Poor
Trisha F.
4 March 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
Never Returning To New York
My experience with this Vrbo was awful. The host was nearly impossible to reach and only answered after my mother called from a different number — claiming they thought I was a scammer, even though I called from my registered number.Just hours before check-in, they told me I’d been moved to a basement unit due to plumbing issues — something they never mentioned earlier. This new location had no city views, which was a big reason I booked the original place.Getting from the airport was a mess. Plans were made only an hour before my flight, the driver didn’t speak English, was clearly upset about driving me, and later demanded payment through an app we were never told about.The unit was disgusting — wrappers and zip ties in the cabinets, holes and missing tiles in the floor, dirty walls, and two doors leading to other parts of the building, including one directly into the bedroom, with no way to lock them from my side.Noise from upstairs and loud plumbing kept me up all night. When I ordered food, it was delivered to the wrong entrance and stolen within minutes. The host’s only solution was to check the cameras — which felt pointless.This trip was a nightmare. I feel lied to, used, and emotionally drained. The money I wasted on this booking will never be made up, and I honestly never want to return to New York.
Trisha F.
Stayed 3 nights in Mar 2025