6/10 Okay
Enrique, Mundelein
21 January 2025
Disliked: Property conditions & facilities
We lost one luggage just outside the hotel. We got off the shuttle and while the bags were brought down by the driver one of my daughters forgot to pull it inside the hotel. We only realized that after around 90 minutes of waiting in the lobby for our room as it is too early to check-in. Although the manager was kind enough to send me a video captured while we entered the hotel, the cctv camera shot outside wasn’t available as one of front desk guys told me that NYPD has the authority to release that video and not them. I asked for their help but I never saw the manager again and although I thought of going to NYPD myself as it is a few minutes walk from the hotel, I never got a chance because it’s around christmas time and
Enrique
Stayed 7 nights in Dec 2024