2/10 Terrible
shannon m.
26 December 2024
Disliked: Cleanliness
Scam … Be warned
Never got check in details. Started texting host a couple days before check in with no response. I tried to call VRBO customer service tried to call with absolutely no response. Unfortunately VRBO cannot or will not start a claim process until after check in time has passed. That left my guests waiting at airport for HOURS while I found a back up place to stay. The stress was high and we ended up at a hotel without the amenities we had planned (kitchen, washer/dryer, living area to visit). While the VRBO customer service manager I worked with was professional and sympathetic I was astonished that other than helping find alternative accommodations via Expedia there is no additional coverage.
shannon m.
Stayed 3 nights in Dec 2024