The Ritz-Carlton, New Orleans

5.0 star property
Beaux Arts New Orleans hotel in French Quarter with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, New Orleans

Lobby
Executive lounge
Junior Suite, 1 Bedroom, Balcony | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Room, 1 King Bed, Non Smoking, Courtyard View | View from room
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Spa
  • Gym
The price is AED 1,113
AED 1,301 total
includes taxes & fees
15 Jan - 16 January 2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, City View (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 260 sq m
  • Sleeps 3
  • 1 Double Bed

Room, 2 Double Beds, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Courtyard View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Multiple Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 King Beds

Premium Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Studio Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

Map
921 Canal St, New Orleans, LA, 70112

What's nearby

  • Canal Street - 1 min walk
  • Bourbon Street - 2 min walk
  • Mardi Gras - 12 min walk
  • Caesars New Orleans Casino - 13 min walk
  • Caesars Superdome - 14 min walk

Getting around

  • Canal at Dauphine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 18 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Bourbon Street Drinkery - ‬4 min walk
  • ‪Deanie's Seafood Restaurant in the French Quarter - ‬2 min walk
  • ‪Bourbon House - ‬3 min walk
  • ‪Acme Oyster House - ‬4 min walk
  • ‪Krystal - ‬3 min walk

About this property

The Ritz-Carlton, New Orleans

Luxury historic hotel near Canal Street
Located close to Bourbon Street and Caesars New Orleans Casino, The Ritz-Carlton, New Orleans provides a grocery/convenience store, a terrace, and a coffee shop/cafe. Indulge in a deep-tissue massage, a facial, and a body treatment at the onsite spa. The on-site American cuisine restaurant, M bistro, offers breakfast, lunch, dinner, and kids' meals. Free WiFi in public areas is available to all guests, along with a garden and a library.
You'll also find perks like:
  • An indoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and wedding services
  • A front-desk safe, concierge services, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 528 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Designer toiletries, shower/tub combinations, and hair dryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/closets, LED light bulbs, and free infant beds

Languages

English, French, Hindi, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered valet parking on site (USD 57 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 8-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • M bistro
  • Davenport Lounge
  • Spa Café

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (35000 square feet)
  • Coworking space
  • Meeting rooms - 33

Outdoors

  • Garden
  • Terrace

Spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Elevator door width (inches): 43
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in public areas
  • Transfer shower
  • Tile flooring in public areas
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Couples dining
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 65-inch Smart TV
  • Premium channels
  • Satellite channels
  • Video-game console

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 30 per person
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per day (rates may vary)
  • Covered valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

New Orleans Ritz-Carlton
Ritz-Carlton Hotel New Orleans
Ritz-Carlton New Orleans
Ritz-Carlton New Orleans Hotel
The Ritz-Carlton New Orleans Hotel New Orleans
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
The Ritz-Carlton, New Orleans Hotel
The Ritz-Carlton, New Orleans New Orleans
The Ritz-carlton New Orleans Hotel New Orleans
The Ritz-Carlton, New Orleans Hotel New Orleans

Frequently asked questions

Does The Ritz-Carlton, New Orleans have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–5:00 PM.

Is The Ritz-Carlton, New Orleans pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 30 lbs per pet. There's a fee of USD 150.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, New Orleans?

Valet parking is available for USD 57 per night.

What time is check-in at The Ritz-Carlton, New Orleans?

Check-in begins at 4 PM.

What time is check-out at The Ritz-Carlton, New Orleans?

Check-out is at noon.

Where is The Ritz-Carlton, New Orleans located?

This family-friendly New Orleans hotel is located in the historical district, steps from Immaculate Conception Church, Canal Street, and Bourbon Street. Caesars New Orleans Casino and Caesars Superdome are also within 15 minutes. Canal at Dauphine Stop and Canal at Baronne Stop are within a 2-minute walk.

The Ritz-Carlton, New Orleans Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1003 reviews" "
Rating 8 - Good. 145 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Stayed 1 night in Nov 2024

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond for an excellent experience
Stayed 1 night in Nov 2024

10/10 Excellent

sara b, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Great location
Stayed 4 nights in Nov 2024

10/10 Excellent

sara, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and kind. Great stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Martin, Winfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but in a bad neighborhood
Stayed 2 nights in Dec 2024

8/10 Good

Jeremiah

Traveled with family
Liked: Staff & service, property conditions & facilities
Decorated beautifully and atmosphere was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first day started off rough due to a miss when we checked in however Q quickly remieded it. The club level was outstanding as well as the food. Ken and Sunday were exceptional, all of the staff was. Our room was very comfortable and everytime i hit the bed i was out cold. The hotel is in the perfect location to everything invluding the street car to the garden district. The gym is more than ample except on thanksgiving it was a bit crowded. Mbistro on thanksgiving was a bit of a miss, next time i would pass on this. The food lacked flavor and the turkey was dry. The seafood was good. The only recommendations would be to offer additional milk options and be more informed on allergies. Once staff knew of my nut allergy they made sure they had the ingredients on hand for me to verify.
Stayed 3 nights in Nov 2024

10/10 Excellent

Daria, Mcallen

Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Felipe

Stayed 1 night in Nov 2024

8/10 Good

Shaquia

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Melita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this beautiful Ritz! convenient location , great staff, inside bar was wonderful with great entertainment and good food!
Stayed 2 nights in Nov 2024

10/10 Excellent

adam

Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2024

8/10 Good

Gordon and Melissa, Albuquerque

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Under construction room service was never brought up to the room
Stayed 4 nights in Oct 2024

8/10 Good

Michael, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of a Ritz hotel was no met in my opinion. Simple things like free wifi are a convenience that should not be an additional charge to a customer in an executive suite. The staff was excellent and welcoming. The outside area was not a safe feeling. Many vagrants that gave the impression of a city in decline. I loved the food and culture of the city. Although my expectations of a Ritz experience was not met.
Stayed 4 nights in Oct 2024

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel put us in an upgraded club room, which was great - but the room next door was under construction! We ended up being moved to three other rooms because they kept moving up to smaller rooms. Once settled the club staff were amazing, the lounge had great music, and we were close to the quarter.
Stayed 4 nights in Oct 2024

6/10 Okay

Christine, Fergus falls

Traveled with group
I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Stayed 3 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t write narrative reviews.
Stayed 3 nights in Oct 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
This was my first experience staying at a Ritz Hotel so my expectations were very high! Our overall experience was awesome, only downside was the rooms mostly the bathroom was very outdated and had paint pealing from the side of the too and side of tub. We went downstairs late to grab a drink and listen to the music and that was awesome! Atmosphere was top notch. We returned for breakfast in the morning and it had really good food too, servers were awesome!
Stayed 1 night in Sep 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style of the hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

LaDarian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

volha

Stayed 2 nights in Aug 2024