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The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a rail/subway station, a quick walk to Magazine Street

Choose dates to view prices

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
2 bars/lounges, rooftop bar
Minibar, in-room safe, desk, laptop workspace
City view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Parking available
  • 24/7 front desk
The current price is AED 484
AED 660 total
includes taxes & fees
11 May - 12 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Room (Product API Enablement)

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.4 km
  • Port of New Orleans - 3 min drive - 2.9 km
  • Caesars Superdome - 3 min drive - 2.5 km
  • Caesars New Orleans Casino - 4 min drive - 2.9 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Upscale hotel near Magazine Street
Located close to National World War II Museum and Smoothie King Center, The Pontchartrain Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. In addition to a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Valet parking (surcharge), express check-out, and a 24-hour front desk
  • A banquet hall, a porter/bellhop, and tour/ticket assistance
  • Smoke-free premises, laundry services, and luggage storage
  • Guest reviews say great things the dining options, helpful staff, and location
Room features
All 106 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?

Yes, The Pontchartrain Hotel allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Pontchartrain Hotel?

Valet parking is available for USD 55.69 per day.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Pontchartrain Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Pontchartrain Hotel located?

Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 mi (3 km). St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are within a 2-minute walk.

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The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1000 reviews
Rating 8 - Good. 195 out of 1000 reviews
Rating 6 - Okay. 62 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quaintness of the hotel and the history behind it.
Stayed 9 nights in Apr 2025

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most iconic hotels in New Orleans. The location and staff were great. The hotel itself needs some updating but still a great place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to checkout, the staff was super lovely. Tre at the front door helped us find some great restaurants.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathleen

Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Stayed 3 nights in Apr 2025

8/10 Good

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful vintage hotel directly on the trolley route. They only give you one room key though. It is an actual key and not a key card. The rooms are smaller than one might like for the cost of the stay. We had a two room Thalia suite.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the clean rooms and the old style. The staff in the bar dining seem to care if they waited on me or not. Service wasn’t bad but definitely not 5 star.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and great fun
Stayed 2 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel.
Stayed 5 nights in Dec 2024

8/10 Good

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Always a lovely stay!
Stayed 2 nights in Nov 2024

6/10 Okay

Jennifer

Clearly Expedia customers are treated differently. A room was booked through Expedia, front desk says no rooms available - we are at negative one... Called back via cellphone 10 mts later, yes we rooms available. Couldn’t you have said that at the front desk?? We would have booked while standing there. Overpriced, prefer nicer cleaner hotels.
Stayed 1 night in Mar 2025

8/10 Good

Kathy

Liked: Staff & service

Lovely

Lovely older hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Dr. Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms seriously need to be updated !!! Staff was amazing though , all the way from the valet and bellman to front desk and restaurant. But room was really disappointing
Stayed 2 nights in Feb 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Hotel

Beautiful! So much fun. Loved the rooftop bar.
Stayed 2 nights in Dec 2024

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing , stay delicious food in all the restaurants, fantastic
Stayed 3 nights in Oct 2024

8/10 Good

Suchitra

Liked: Cleanliness, staff & service, property conditions & facilities
What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely content

Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Stayed 3 nights in Dec 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk were so warm and welcoming. Would def recommend this place and plan on coming back.
Stayed 2 nights in Nov 2024

4/10 Poor

Dr. Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating badly !!!
Stayed 2 nights in Feb 2025

6/10 Okay

Rajini

Liked: Staff & service, room comfort
The location was great. The service was also good. The restaurants and live music was great. For the price it was a fine hotel. However, the room had a strong musky smell from how old the hotel was. An update is absolutely needed.
Stayed 4 nights in Dec 2024

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a historic landmark and is old style elegance. Very nice rooms and the staff is fantastic! The dining at Jack Rise is wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the Garden District. Eccentric decor but nice. Everything you could need for dining options.
Stayed 4 nights in Nov 2024

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and hotel is super clean
Stayed 1 night in Sep 2024