Sheraton New Orleans Hotel

4.0 star property
Hotel with a 24-hour fitness center, steps from Canal Street

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton New Orleans Hotel

Premium bedding, down comforters, pillowtop beds, in-room safe
Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
Outdoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
The price is AED 433
AED 515 total
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

Traditional Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Down duvet
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Map
500 Canal St, New Orleans, LA, 70130

What's nearby

  • Canal Street - 1 min walk
  • Bourbon Street - 4 min walk
  • Caesars New Orleans Casino - 5 min walk
  • Ernest N. Morial Convention Center - 14 min walk
  • Caesars Superdome - 19 min walk

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Willies Chicken Shack - ‬2 min walk
  • ‪Creole House Restaurant & Oyster Bar - ‬1 min walk
  • ‪Ruby Slipper Cafe - Central Business District - ‬3 min walk
  • ‪Cafe Beignet, Canal St - ‬2 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk

About this property

Sheraton New Orleans Hotel

Hotel near Canal Street
Caesars New Orleans Casino and Bourbon Street are located near Sheraton New Orleans Hotel, which provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Roux Bistro, offers breakfast and lunch. Free WiFi in public areas is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy perks such as:
  • An outdoor pool
  • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and a gift shop
  • A water dispenser, free newspapers, and luggage storage
  • Guest reviews give top marks for the helpful staff and location
Room features
All 1110 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like desk chairs and air conditioning. Guest reviews speak well of the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Roux Bistro
  • Pelican Bar
  • Starbucks Coffee

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (105996 square feet)
  • Meeting rooms - 60

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Does Sheraton New Orleans Hotel have a pool?

Yes, this property has an outdoor pool.

Is Sheraton New Orleans Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 88 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton New Orleans Hotel?

Self parking is available for USD 42 per night. Valet parking is available for USD 52 per night.

What time is check-in at Sheraton New Orleans Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton New Orleans Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sheraton New Orleans Hotel located?

Located in New Orleans Central Business District, this hotel is steps from Decatur Street and Canal Street. Bourbon Street and Caesars New Orleans Casino are also within 10 minutes. Canal at Camp Stop and Canal at Chartres Stop are within a 2-minute walk.

Sheraton New Orleans Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 634 out of 1066 reviews" "
Rating 8 - Good. 237 out of 1066 reviews" "
Rating 6 - Okay. 87 out of 1066 reviews" "
Rating 4 - Poor. 61 out of 1066 reviews" "
Rating 2 - Terrible. 47 out of 1066 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hoyt

Stayed 1 night in Nov 2024

10/10 Excellent

Karen Crews

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Nikki

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for a dance convention. Our room smelled like an old smoking room and moldy. Hand washing stations in the bathrooms were broken. The ballrooms were hot. The rooms weren’t that clean. We asked for no housekeeping at check in online and they came in our room any ways. Shower handle came off when turning the shower on. Fire alarm went off and never cleared telling us everything was ok and clear.
Stayed 3 nights in Dec 2024

10/10 Excellent

KATHRYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant. Staff were wonderful. We did upgrade when getting there so we can use the club lounge. I would have enjoyed it the lounge more if it was stocked. I asked the staff if I they could restock the drinks she said yes but never got stocked. I waited for 15 minutes then finally just went downstairs and bought a drink from Starbucks. Checked back later still only thing drink was milks and coffee style drinks. The room was clean . All and all wonderful stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryane

Stayed 2 nights in Nov 2024

10/10 Excellent

Anjelica

Stayed 2 nights in Nov 2024

6/10 Okay

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no tiene estacionamiento y ay que pagar válet parking y los elevadores tardan mucho ay que esperar
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great and the staff was friendly and helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I've never been so excited to share my experience! My friends who joined me couldn’t stop laughing at how happy I was. I stayed here to celebrate my 50th birthday, which I had planned for months, and I had no idea it would coincide with the Bayou Classic, which made the celebration even more unforgettable. In all my 20 years of visiting New Orleans, this was truly the best experience I’ve ever had. The service was beyond exceptional, and the way the staff handled the crowd with such care and attention was impressive. From the moment I checked in to the moment I checked out, I felt like I was treated like family. The staff was so knowledgeable, warm, and welcoming, and they went above and beyond to make sure everything was perfect. The attention to detail in creating such a fun and vibrant atmosphere, along with the spotless cleanliness of our room, made me feel right at home. This place is absolutely beautiful, and I can’t wait to return. It’s clear that they genuinely care about their guests and their experience. I’ll forever book with you guys—your service is unmatched. A local New Orleans native recommended you to me, and now I’ll be telling everyone I know how amazing this place is. Thank you for making my birthday so incredibly special and memorable!
Stayed 3 nights in Nov 2024

10/10 Excellent

Zymiya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here, it was safe and most of everything was walking distance.
Stayed 2 nights in Nov 2024

8/10 Good

Alice

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby event was exciting and the snacks/drinks for purchase were delicious.
Stayed 2 nights in Nov 2024

6/10 Okay

Javier, Corpus Christi

Stayed 2 nights in Nov 2024

10/10 Excellent

Payton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfect location; close to all the fun!
Stayed 1 night in Oct 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice as always, but the elevator situation was too much. We had to wait a half hour for the elevator to take us to our floor. The old system of entering an elevator and pressing the button for your desired floor is much more practical and efficient.
Stayed 4 nights in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are great and loved the Starbucks on site.
Stayed 2 nights in Nov 2024

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The valet service was a disaster when checking out. It was Sunday after a big local college game. But waiting 45-50 minutes in line was overwhelming.
Stayed 2 nights in Nov 2024

10/10 Excellent

Addison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was the best I've had..will return soon.
Stayed 1 night in Nov 2024

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2024

8/10 Good

Ashley, Dallas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for my birthday for Bayou Classic weekend! Debbie was friendly & personable checking me in. Would recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Katya

Stayed 4 nights in Nov 2024

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lively hotel with bar, music and Starbucks in lobby. Amazing view of the city with ceiling to floor windows in our room.
Stayed 2 nights in Nov 2024

8/10 Good

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars excellent rooms with nice view
Stayed 1 night in Nov 2024