It was exactly as pictured! There was a desk person and a virtual person in the evenings who can see you and will say hello. The location is perfect for the convention center! Just turn the corner and you're at the entrance. There's a Starbucks within walking distance, and in 20 minutes walk, you're in the French quarter. The hosts are extremely receptive and communicate frequently. The on site staff were pleasant and friendly. Absolutely loved the shower, although if you're with someone you don't want to see you showering, the single room with a king bed isn't ideal. They even provided us a play pen and high chair! Loved the little coffee setup, microwave and fridge. AC and heating was good. My only complaint is we needed access to water when we arrived in the middle of the night. There was a little cvs machine with medicine and chargers, but no water. This is a minor complaint! Overall I recommend!