2/10 Terrible
Garry W., Palmetto, Florida
17 March 2019
By far the worst property and experience we've had using VRBO!
This property was badly misrepresented by the owner who would also prove to be completely unresponsive and unaccountable throughout our brief stay. We were originally scheduled to stay for about a month, but left after just 4 days. Virtually none of the amenities advertised were open. For example, the pools, gym, hair salon, onsite restaurants, 24 hour security and onsite rental office were all closed for the season! This was never disclosed in the listing or in any communication with the owner prior to our arrival. The owner told us that we would be able to pick up the apartment keys at security when we arrived. Because security and the rental office was closed, we had to roam around after midnight to try and find someone who could eventually help us gain access to the apartment. Once we finally got in, we discovered a dirty apartment, disgusting furniture, a broken hot water heater and no cable TV or WIFI. There were no paper or cleaning products for us to even clean the apartment ourselves. When we were finally able to contact the owner after more than 24 hours, he did absolutely nothing to fix our problems. Moreover, he didn't even offer an apology for any of the issues! He wouldn't return our phone calls. He only sent emails 24 hours after we tried to reach him and stopped responding altogether when I requested a refund. I would highly recommend staying away from this property and this owner. BTW, he would not process a refund for our scheduled stay so we had to contact VRBO to resolve the issue through their policy against property misrepresentation. This was an extremely disappointing and stressful stay as we had to scramble to find a suitable last minute replacement property. We have had so many great experiences using VRBO so this was quite a surprise to us and one we hope others will avoid.
Garry W.
Stayed 26 nights in Sep 2018