Free full breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Hotel Metropolitano. In addition to dry cleaning/laundry services and a restaurant, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy perks such as:
A TV in the lobby, coffee/tea in the lobby, and a computer station
An elevator, a 24-hour front desk, and luggage storage
Tour/ticket assistance, ATM/banking services, and a front-desk safe
Room features
All guestrooms at Hotel Metropolitano feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
Reusable coffee/tea filters, recycling, and LED light bulbs
Bathrooms with showers and free toiletries
51-inch plasma TVs with premium channels and DVRs
Wardrobes/closets, eco-friendly cleaning products, and daily housekeeping
Languages
Spanish
Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age: 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets stay free
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
We should mention
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking height restrictions apply
Property is also known as
Hotel Metropolitano Neiva
Metropolitano Neiva
Hotel Metropolitano Hotel
Hotel Metropolitano Neiva
Hotel Metropolitano Hotel Neiva
Frequently asked questions
Is Hotel Metropolitano pet-friendly?
Yes, cats and dogs are allowed at this property.
What time is check-in at Hotel Metropolitano?
Check-in begins at 3 PM.
What time is check-out at Hotel Metropolitano?
Check-out is at 1 PM.
Where is Hotel Metropolitano located?
Located in the heart of Neiva, this hotel is steps from Neiva Cathedral and Santander Park. Magdalena River and University Corporation of Huila are also within 1 mi (2 km).
Hotel Metropolitano Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 30 out of 82 reviews" "
10 - Excellent
30
Rating 8 - Good. 29 out of 82 reviews" "
8 - Good
29
Rating 6 - Okay. 13 out of 82 reviews" "
6 - Okay
13
Rating 4 - Poor. 6 out of 82 reviews" "
4 - Poor
6
Rating 2 - Terrible. 4 out of 82 reviews" "
2 - Terrible
4
8.6/10
Cleanliness
8.6/10
Staff & service
7.4/10
Amenities
8.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
2/10 Terrible
Aurelio
Traveled with group
28 August 2024
I got a room and overnight I developed Bugbites on my body.
I informed the Hotel manager and showed them the bites all over my body as well as pictures of the bites, they moved me to another room. Unfortunately , I was already affected.
Aurelio
Stayed 1 night in Aug 2024
6/10 Okay
Eduardo
19 May 2024
Liked: Cleanliness, staff & service
Elevator was broken so going up 7 floors to get to my room was interesting.
the people at the lobby are great and treat me like family
Diego
Stayed 4 nights in Apr 2024
2/10 Terrible
Fabian H
12 November 2023
Fabian H
Stayed 1 night in Nov 2023
10/10 Excellent
Gregory
27 July 2023
Liked: Cleanliness, staff & service
Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.
Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area
The best thing about this property were the staff super polite froendly, and helpful the property itself is a little tired, there was no option for hot water as its been our of service for sometime. The parking is about 300m distance from the hotel? Very difficult even to drop and bags off. The main street outside the hotel was very dirty. It did not look like a place you should fo out at night. I dont think i would stay here again.
Staff really help full and friendly but one day no towel no hot water TV local channel suck room services terrible
Juan Carlos
Stayed 5 nights in Apr 2022
6/10 Okay
Juan Carlos
Traveled with partner
7 January 2022
Liked: Cleanliness
Breakfast Services was great issue with the shower leak and hot water was so weak most of the time shower with cold water I have cold and flu in the end of my trip
The worst hotel experience I have ever had. Internet didnt work, no hot water, local tv only, noisy air conditioning, small rooms and no social area. The minibar goes off when you leave rhe room and receprion is almost always unattended. Front door is always closed or stucked.
The owner of this place should guve it some attention and invest some money in the premises. NOT RECOMMEDED AT ALL.
The room was comfortable with good a/c and wi-fi. The shower was strange in that there was a rain shower but it did not function like one. When you turn on the water, you get a gushing stream. The included breakfast was good but you don't get much. The hotel is located in the downtown area but I had to look hard to find a place to eat because I could not find a regular restaurant in the area.
A água do banheiro não esquentava tanto da ducha como da pia, o ar condicionado barulhento, o quarto não dispõe de isolamento acústico, muito barulho quarto, foi pesadelo sem fim,
En general aceptable. Habitación cómoda y servicio aceptable. Desayuno completo y agradable. Lo único es que el parqueadero está a 1 cuadra del hotel y cuando llegamos no había espacio. Tocó esperar hasta que saliera un vehículo para poder estacionar.