4/10 Poor
Robyn
24 April 2025
Disliked: Staff & service, property conditions & facilities
This place is definitely a scam. First on my list of things, no where on the site or through any messages they send you prior does it say that the “main office/ reception” is in a separate building entirely. It wasn’t until we showed up to our booked location and began the “pre check in” paperwork, that we discovered we have been provided with no information on how to get into the building or any other details about our room/ single night stay. We were at a loss and getting irritated. A nice gentleman that lived in the same building tried to help us, it wasn’t until he noticed that the address listed in the small fine print at the bottom of the check in page was in fact not the one we were at… the address listed was literally the opposite side of the city! The biggest frustration is that this isn’t stated anywhere and the only thing you need the “office” for, is to give you the door code that prints off on your receipt…. The room is average, at the end of the day we just needed a place to sleep. If you like rock hard hotel mattresses then you might consider this place. Our next biggest frustration(and I’d say most important) is they never gave back our $200 damage deposit, we were there for a single night!! All we did was flip the covers over and sleep, how is that considered damaging property?!!!! Our total cost was supposed to be $82.92CAD(which is also stated on the receipt) but were charged $323.97CAD to the card that was placed on file.
Robyn
Stayed 1 night in Mar 2025
