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Jacaranda Nairobi Hotel

3.5 star property
Family-friendly hotel with 2 restaurants and a full-service spa

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Photo gallery for Jacaranda Nairobi Hotel

Garden
Interior entrance
Front of property
2 restaurants, breakfast, lunch served; local and international cuisine
Twin Room | Memory foam beds, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Room service
  • 24/7 front desk
The current price is AED 372
AED 476 total
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

View from room

Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Memory foam bed
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Memory foam beds, minibar, in-room safe, desk

Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Memory foam bed
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Standard Room | Memory foam beds, minibar, in-room safe, desk

Standard Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Egyptian cotton linens
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Best Western Plus Westlands

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, (187)
The price is AED 494
AED 608 total
includes taxes & fees
7 Mar - 8 Mar
Best Western Plus Westlands

About the neighborhood

Map
Woodvale Grove, Westlands, Nairobi, 00800

What's nearby

  • Sarit Centre - 3 min walk
  • Westgate Shopping Mall - 14 min walk
  • University of Nairobi - 3 min drive
  • Nairobi National Museum - 4 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬6 min walk
  • ‪The Alchemist Bar (The Bus) - ‬6 min walk
  • ‪Java House - ‬5 min walk
  • ‪NewsCafe Sarit Centre - ‬5 min walk
  • ‪Roco Mamas - ‬8 min walk

About this property

Jacaranda Nairobi Hotel

Family-friendly hotel near Sarit Centre
Located close to Westgate Shopping Mall and Arboretum, Jacaranda Nairobi Hotel provides a poolside bar, a free daily manager's reception, and a terrace. Indulge in a massage, reflexology, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Yoga classes and Pilates classes are offered at the health club; Jacaranda Nairobi Hotel also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, wedding services, and multilingual staff
  • A porter/bellhop, massage treatment rooms, and a front-desk safe
Room features
All 128 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • The Node Restaurant

Things to do

  • Fitness classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between June 5 and June 6.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Frequently asked questions

Does Jacaranda Nairobi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Jacaranda Nairobi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jacaranda Nairobi Hotel?

Self parking is free at this property.

What time is check-in at Jacaranda Nairobi Hotel?

Check-in start time: noon; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Jacaranda Nairobi Hotel?

Check-out is at 10 AM.

Where is Jacaranda Nairobi Hotel located?

This family-friendly Nairobi hotel is located in the entertainment district, within a 15-minute walk of Sarit Centre and Westgate Shopping Mall. Arboretum and University of Nairobi are also within 2 mi (3 km).

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Jacaranda Nairobi Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 154 reviews
Rating 8 - Good. 74 out of 154 reviews
Rating 6 - Okay. 23 out of 154 reviews
Rating 4 - Poor. 13 out of 154 reviews
Rating 2 - Terrible. 1 out of 154 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Screens on windows might help keep mosquitoes away.
Stayed 1 night in Feb 2025

8/10 Good

Imad

Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in the City
Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome in the k heart of Nairobi
Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023

4/10 Poor

H.

Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth in the heart of Nairobi
Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023

8/10 Good

Keeley

Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024

6/10 Okay

Shek

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

8/10 Good

Makiko

Stayed 7 nights in Sep 2024

10/10 Excellent

Nobuaki

Stayed 2 nights in Apr 2024

10/10 Excellent

Antti

Stayed 3 nights in Mar 2024

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig gode faciliteter - trænningscenter spa og fantastisk cafe i dejlig have omgivelser hvor man kunne sidde og arbejde Jeg kommer bestemt tilbage næste gang jeg skal til nairobi
Stayed 4 nights in Jan 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

6/10 Okay

Enrico Francesco

Stayed 5 nights in Nov 2023

8/10 Good

NAVIN

Stayed 1 night in Oct 2023

10/10 Excellent

JALAL

Stayed 4 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

SHUNGO

Stayed 2 nights in Jul 2022

10/10 Excellent

Bala Pratap

Stayed 2 nights in Apr 2022