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Hotel Emerald

3.5 star property
Nairobi hotel in Highridge with a 24-hour fitness center and a rooftop terrace

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January 2025

Photo gallery for Hotel Emerald

Terrace/patio
Exterior
View from property
Lobby
Casino

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Separate bedroom
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Premium bedding, in-room safe, desk, laptop workspace

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Premium bedding
Hair dryer
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800

What's nearby

  • Sarit Centre - 5 min walk
  • Westgate Shopping Mall - 12 min walk
  • University of Nairobi - 3 min drive
  • Nairobi National Museum - 3 min drive
  • Yaya Centre - 6 min drive

Getting around

  • Syokimau Station - 20 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 21 min drive

Restaurants

  • ‪The Alchemist Bar (The Bus) - ‬4 min walk
  • ‪68 Library - ‬3 min walk
  • ‪KFC - ‬1 min walk
  • ‪Havana Bar & Restaurant - ‬1 min walk
  • ‪Java House - Westlands Square - ‬4 min walk

About this property

Hotel Emerald

Hotel located in Highridge
A rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Emerald. The on-site international cuisine restaurant, Vista, offers breakfast, lunch, and dinner. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • Barbecue grills, luggage storage, and a front-desk safe
Room features
All 59 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Bathrooms with designer toiletries and tubs or showers
  • LCD TVs with premium channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Hindi, Swahili, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: USD 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Vista

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 per person
  • Airport shuttle fee: USD 30.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

Is Hotel Emerald pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Emerald?

Self parking is free at this property.

What time is check-in at Hotel Emerald?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Emerald?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Emerald provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30.00 per vehicle applies.

Where is Hotel Emerald located?

Located in Highridge, this hotel is within a 10-minute walk of Sarit Centre and Oshwal Religious Centre. Westgate Shopping Mall and UNHCR Kenya are also within 1 mi (2 km).

Hotel Emerald Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 27 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 7 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Nando

Liked: Cleanliness, staff & service, amenities
Interesting location close to shopping and entertainment, staff was very helpful
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Tracie, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Stayed 3 nights in Oct 2018

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Stayed 2 nights in Nov 2019

6/10 Okay

Ziphozihle

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
Stayed 2 nights in Jun 2019

10/10 Excellent

maximus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe . Great location . And value
Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

SASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Emerald
Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Excellent staff very friendly. Was a manageable walk to the ferry
Stayed 1 night in Feb 2018

4/10 Poor

doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
Stayed 2 nights in Jun 2017

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel With Locked Fire Exits = Fire Trap
Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
Stayed 2 nights in May 2017

10/10 Excellent

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Emerald can be rated as exception.
My stay at Hotel Emerald can be rated as exceptional. The staff is very co-operative and always willing to help going out of their way. The room was very clean, neat , well maintained with daily cleaning by housekeeping staff. The breakfast available was the best one can think about. The access to the City Center and other areas is very convenient with Taxi's readily available at the Hotel Gate at very economical prices. The Restaurant Vista at Level 7 serves the best Indian Dum Biryani. The Hotel GM Mr. Dev. was a great help available all the time and was very kind and humble to inquire about my stay and also helped in several ways related to my work in Kenya. Finally choosing Hotel Emerald was a very right decision getting a best deal which was truly value for the money spent. The stay at Hotel Emerald was the exceptionally best experience.

2/10 Terrible

Richard, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is too close to night clubs
Loud music from the fourth floor level, a night clubs, could not sleep at all. I did most of my sleeping at day time

4/10 Poor

Abdallah Mahamat

Disliked: Staff & service, property conditions & facilities, room comfort
I didn't like the location of the hotel , and they charge me unfair money I don't like the treatment from staff

8/10 Good

Christoffel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Very good, comfortable room. very friendly staff

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Great location and safe
A good 3 star hotel in the heart of westlands. Good breakfast, clean rooms and very safe. Only annoyance was the lifts but that's outside the control of Emerald.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort