4/10 Poor
Allison T., Rock Hill
5 January 2025
Liked: Cleanliness
Calamity at the Condo
Location is great. Views are great, bedrooms are large. BUT. We checked in on Wednesday, noticed bedroom balcony door not working. Was told to unlock the door to use it. Twice. Thursday morning, tried to do laundry. Washing machine doesnt work. Told to check the breakers. Hot water takes 30 munutes to get to third floor bc the boiler is on the roof. Reached back out daily about door and washing machine. Day 3, told that door was a known issue and parts were ordered (guess it wasnt locked). On Saturday, I finally got a decent Vacasa rep who looked into my issues instead of the daily copy and pasted message. They DID give us a credit for loss of amenity for washing machine but very frustrating to pack light intentionally only to have to find a laundry mat. The living room floor is filthy and stained. The couch cant even be sat on. The cushions are sunk down to the bed underneath and we literally brought our chairs up from the truck to sit it (foldable chairs for ballgames or camping). It was awful. The beds were decent, the linens were not. The counter/bar is hanging on by a thread. The TV in the living toom is very small and a dark picture. Not a smart TV, so bring a roku if you want to stream anything. There are about 8 plates, 7 glasses and 3 coffee cups. Pots and utensils but nothing else. Not a huge issue but, we usually have stayed places with some basic kitchen staples (coffee filters, salt & pepper etc). Parking is in a lot across the street.
Allison T.
Stayed 4 nights in Jan 2025