I’m giving this place a 2 out of 5 stars.. I called down and asked the front desk for more towels.. never got them, I called down n said our refrigerator wasn’t working ( no one came) I called down n asked for extra blankets,, didn’t come snx I also called down and asked for fresh sheets cuz my 3 year old had an accident, and the bed smelled like pee! Never got them! I was upset that we had booked a nicer room, we paid quite a lot of money for a view of the roof of the swimming area.. all the souvenirs were extremely over priced.. they wanted to charge me like 50$ for a iPhone charger cord.. and the toys were crazy expensive n we had to leave them there because we didn’t have room in our luggage.. the only good thing about this place was the amount of pools and stuff for small kids to do.. the kiddy area was very very nice.. however the water was freezing… had an ok time..