The property owner was very unresponsive. I tried contacting her several times via the vrbo messaging, text messages, and phone calls and only received one response. The only time that she called back was on the very last day of our trip when all of the electricity went out on the bottom level. Those members of our party had to sleep with no air conditioning and had to pack with flashlights. The floors were filthy...someone's contact was left on the bathroom floor in the middle of the floor so it should have at least been mopped there. There were no instructions left on how to connect to wifi so we had to figure it out on our own because of course, she didn't respond to my questions. There were many broken things in the house...it looks like things were just thrown together. One of the doors had about a 3 inch gap underneath it. There were only 2 tv's with cable which didn't go well with people having separate rooms and everyone wanting the same amenities. One bedroom didn't have a tv at all. Since I had stayed at another vrbo location in Gatlinburg the previous year and had the best communication with the owner and full and modern amenities, I expected at least half as much at this place and was very disappointed. I also called, texted, and emailed about some expensive shoes that were left there and a month and a half later...guess...no response. I will say that the location was nice...close to the beach and great distance to the shopping/eating areas.