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"Josu and staff in the restaurant were very professional, friendly, and welcoming. Thanks to them for excellent service during our stay. That goes for all the staff too."

"Centrally located between Old Town and New Town. "

"Very helpful staff, and as a plus they are very fluent in English. Enjoyed my stay and would highly recommend it. It’s in a very convenient location to the Guggenheim"

"Having to call for the shuttle only after getting baggage. We couldn’t schedule it the day before and had to wait until we got our luggage the day of. Sitting outside after a late night flight waiting for a shuttle…..I thought that odd. Perhaps the hotel was short staffed? "

"The staff and facilities are top class, beautiful hotel, great location."

"We stopped here for 2 nights to our way to Bordeaux. Great customer service. Clean and good value for money. Very nice breakfast. "

"We were welcomed by Aldara and a trainee Asier who was very professional, pleasant and patient when we checked in with our group. He was able to give us 2 out of our 4 rooms early which we greatly appreciated. Rooms are clean, decent sized with sound proofed windows, coffee machine and a complimentary bottle of water. Air conditioner worked well. Location is great. Walking distance to many, shops and restaurants. My brother enjoyed the arcade game machine in the lobby. Traveled with my father who uses a wheelchair and the adapted room is a wet room so water gets everywhere in the bathroom, otherwise our stay was great "

"Staff very friendly "

"Amazing breakfast spread! Nice staff, helpful front desk and walkable to Casco Viejo (a 20-25 minute walk)"