2/10 Terrible
mayuresh
1 September 2021
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Stay, its a "lodge not a resort"
It was a terrible stay. This hotel is fooling people. I used my most expensive reward nigh for this and it turned out to be a worst hotel I ever stayed. There were no other guest (no wonder!). staff was limited, in fact only manager and one other person was there. The deck on the river front was missing. The river is little away than they showed us in the pictures. We felt insecure in the hotel. They call it a resort but don't think its a resort. In the evening they didn't even turned ON the lights. When we asked them to turn the lights ON they turned on few lights and said only these lights will be turned ON.
All the reviews on Google and other websites are manipulated. I am saying this because when I went to near by shop, the shopkeeper told us that it happens with every guest and that's why no one comes to that hotel.
TV was not working, AC was leaking. No restaurant no bar in the hotel. Bathroom window was broken. When I asked for changing the room the manager said your booking is for this type of room only and for changing the room you need to upgrade with INR 2500 when the hotel was completely empty! & when already we paid INR 4500 online! This hotel is faking about all the things they are saying on hotels.com or any other website. Hotels.com should send their field person to check reality of the property.
I asked for refund to Hotels.com for it but they said they will get back to me after discussion. But never called me back so I am writing this review here.
mayuresh
Stayed 1 night in Aug 2021
