Do not stay at this property. It is falsely advertised.
We arrived upon check in to find an unclean dirty house and unswimmable pool. This is NO LUXURY stay and we did not stay with our families. Some of the issues we faced:
There were pistachio nut shells on the floor. My son is anaphylactic to some types of nuts. This was a potential major health hazard. One of the oven handles was not attached upon arrival, rendering it unusable. The floor boards were covered in foot prints and grime, not clean for a crawling toddler. The bed our kids were meant to be sleeping in had pubic hair all over the sheets. There were random clumps of hair on the floor throughout the house which confirms the floor was not vacuumed. There was mashed banana and peel in the couch amongst an abundance of dirty stains. The pool appeared to have algae, dirt and calcium stains all over in which the owner's family confirmed they have had trouble with it in the past. The water did not appear to be balanced. This is a huge infection (ear, nose, throat) to put our children in it. We own and maintain our own pools so speak with knowledge on these issues. Jan (owner) gave us an emergency number to contact if we had any issues. When we rang Scott with our concerns and mentioned the state of the pool he told us he had cleaned the pool the day prior and it was "sparkling". He then antagonised us by replying "would you like me to paint the pool"? Empty alcohol bottles in the kitchen cupboard and 4 council bins full of rubbish and empty bottles on the kerb. Dead cockroachs in master bedroom. After getting no ownership of the issues from Jan or any resolution via Wattsapp we proceeded to try and call Jan, got no answer and she did not call back. Pool gate lock was flimsy presenting a huge safety risk for our children.
We have photo evidence to prove the state of the house. Jan the owner refused to accept any responsibility and would not offer us a refund for our booking. She did not care for the position we were in. The owner, Jan, incorrectly told "homeaway" a "professional cleaning crew" was on the way. Her brother and sister turned up, without any cleaning equipment and in thongs and board shorts, and proceeded to tell us the cleanliness of the house and pool was fine. Scott (who is family to Jan), walked in picked up the banana from the couch and said problem rectified! These same people are the ones who supposedly cleaned the house prior to our arrival.