2/10 Terrible
James
Traveled with family
30 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Terrible Experience – Avoid Buffalo Valley Ranch**
I had a horrible experience with Buffalo Valley Ranch and wouldn’t recommend it to anyone. I booked a two-night stay through Expedia and arrived expecting a smooth check-in, only to be told they had no record of my reservation. To make matters worse, they had no vacancies and turned me away. After wasting time trying to fix THEIR mistake, I had to find another hotel at the last minute.
Later, I discovered my credit card had been charged for the stay. When I called for a refund, they miraculously “found” my reservation but claimed I was a “no-show,” making it non-refundable! I understand policies for cancellations or no-shows, but I SHOWED — THEY failed to honor the booking.
I contacted Expedia, but they could only confirm what the property said: non-refundable, and I had to deal directly with Buffalo Valley Ranch. Adding insult to injury, I checked their Better Business Bureau rating and found an F! Clearly, I wasn’t the first customer they’ve wronged.
I’ve called multiple times, and each time I’m told management will respond, yet weeks have passed with no word. It’s clear this place doesn’t care about its customers or reputation. Save yourself the stress and money—avoid Buffalo Valley Ranch at all costs!