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The Kartrite Resort & Indoor Waterpark

4.0 star property
Experience all-season fun in a resort paradise where family-friendly amenities meet endless excitement.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Property grounds
Fitness facility
Lobby
2 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • 24/7 front desk
  • Breakfast available
The price is AED 700
AED 1,025 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Queen Suite with Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Double Queen Suite with Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Floor plan

Deluxe Suite, 2 Bedrooms, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, 2 Queens + Sofa Bed, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, King + Sofa Bed, Patio, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, King + Sofa Bed, Patio, ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Twin Beds and 1 King Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Resorts World Catskills Casino

Pool
Spa
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1010)
The price is AED 615
AED 786 total
includes taxes & fees
29 Jan - 30 Jan
Resorts World Catskills Casino

About the neighborhood

Map
555 Resorts World Drive, Monticello, NY, 12701

What's nearby

  • Concord Monster Golf Course - 7 min walk
  • Resorts World Catskills - 7 min walk
  • The Kartrite Resort & Indoor Waterpark - 5 min drive
  • Holiday Mountain Ski and Fun Park - 10 min drive
  • Monticello Casino and Raceway - 11 min drive

Getting around

  • Stewart Intl. Airport (SWF) - 48 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

Upscale family-friendly hotel near Resorts World Catskills
You can look forward to a bowling alley, a poolside bar, and concerts and live shows at The Kartrite Resort & Indoor Waterpark. Adventurous travelers may like the rock climbing, fitness classes, and hiking/biking at this hotel. For some rest and relaxation, visit the sauna. Be sure to enjoy a poolside location at one of the 5 on-site restaurants. Yoga classes are offered at the 24-hour health club; other things to do include surfing/body boarding. In-room WiFi is available to all guests, along with a terrace and shopping on site.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with a lazy river, a waterslide, and cabanas
  • Buffet breakfast (surcharge), an electric car charging station, and a TV in the lobby
  • A 24-hour front desk, a vending machine, and concierge services
  • A banquet hall, meeting rooms, and tour/ticket assistance
  • Guest reviews say great things about the family-friendly amenities and helpful staff
Room features
All 324 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 10-25 for adults and USD 0-15 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Harvey’s Wallbanger
  • Surfside Grill
  • Bixby's Derby
  • The Highline
  • Eat.Eat.Eat

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/body boarding
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Microwave
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • iPod dock
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 63.72 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 25 for adults, and USD 0 to 15 for children
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Does The Kartrite Resort & Indoor Waterpark have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is The Kartrite Resort & Indoor Waterpark pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Kartrite Resort & Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Kartrite Resort & Indoor Waterpark?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is The Kartrite Resort & Indoor Waterpark located?

This family-friendly Monticello hotel is within a 10-minute walk of Concord Monster Golf Course and Resorts World Catskills. The Kartrite Resort & Indoor Waterpark is 1.1 mi (1.7 km) away.

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 590 out of 1220 reviews" "
Rating 8 - Good. 245 out of 1220 reviews" "
Rating 6 - Okay. 173 out of 1220 reviews" "
Rating 4 - Poor. 96 out of 1220 reviews" "
Rating 2 - Terrible. 116 out of 1220 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ira

The hotel was fine. But when arriving there was not enough shampoo conditioner in the shower and we couldn’t get a hold of anyone on the phone. I ended up texting someone and they finally came. The restaurant was out of a lot of the menu items. There was not enough staff present.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zarifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Melvin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick out with the family and disconnect from the daily routine and cold weather.!
Stayed 1 night in Jan 2025

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a great water park. A little small but not super crowded, very clean and great staff. my kids had a blast. My only suggestion for kartrite is to open a convenience store on the property that sells snacks, drinks and basic needs. There is a small store at the water park but its very limited and closes early. There are vending machines but again limited.
Stayed 1 night in Jan 2025

8/10 Good

Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicy
Stayed 1 night in Jan 2025

8/10 Good

Jeniffer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Especially Eddie Castillo who helped out so much during check in. Great for younger kids. Older kids will get bored fast ... not much to do other than the water park and arcade.
Stayed 3 nights in Jan 2025

6/10 Okay

Allison

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The stay was not bad. Jason and the woman in the Bar Mez was amazing. However I was overcharged by $150. DO NOT PURCHASE THE DINNER AND BREAKFAST VOUCHERS TO RECEIVE AN ARCADE CREDIT--- YOU WILL NOT SEE THE CREDITS ON YOUR STATEMENT WHEN YOU CHECK OUT. SO NOT ONLY WAS I DOUBLE CHARGED FOR MEALS THEY DO NOT REPLY TO YOUR EMAILS EITHER!
Stayed 2 nights in Jan 2025

6/10 Okay

jeffrey

Traveled with family
Liked: Cleanliness
I was a bit underwhelmed by visit this time around as I’ve been there a few times before and truly enjoyed it previously. But unfortunately it was not the case this time around. We booked 1 night with the intention of being there for 2 days. No where on their website did it state that the water park would be closed on Tuesday (we checked in Monday) we don’t find out until we arrived. Then when we took our kids to the kids room to play and color the staff was so dismissive- my daughter asked for coloring paper and the girl kept brushing us off so I approached her kindly asking for coloring paper ( they had crayons and markers set up in a color station) and she responded with if it’s not there then we don’t have - not sure why she couldn’t print new ones or offer my daughter another option. The market where they supposedly snacks, drinks, breakfast (grab n go) was COMPLETELY EMPTY the selves were stocked with the bare minimum. One thing I know is they sell kosher options for those who eat kosher and they had signs stated kosher was sold out (but it was only 12pm not sure how so much was sold out so quick) I don’t know I just feel like they dropped the ball on this one. For the pros- the rooms are very clean and spacious , the movie night in the lobby was really nice and the staff over all was very friendly
Stayed 1 night in Jan 2025

6/10 Okay

Lori

Traveled with family and small children
Disliked: Staff & service
We’ve been here twice. We have two kids, ages 5 and 7. It’s good here if you know what you’re walking into. Pros: Waterpark is great. Perfect size, doesn’t stink like chlorine. It’s saltwater and it’s nice. Very attentive lifeguards. Snack bar food is served cafeteria style. It’s fine. Rooms are fine - we aren’t nitpicky with hotel rooms. Beds were made, spacious, good view, hot water. Fine. Arcade is fun. Oitside the box type games, many are carnival style. Fun! Prizes are mostly junk, as expected. Cons: The service and hospitality are atrocious. The front desk has one or two people working at it. They both move slowly. No one smiles. No one takes pride in their job at this entire place. Restaurants are a joke. Limited menu, take out only, cafeteria food. To serve *327 suites plus day pass holders.* This place is totally unprepared and has no help. They’re overwhelmed and it’s a disaster. Bring your own food for your room. Don’t give them a dime - nowhere to sit, service is just a mess. I hear the buffet is overpriced for subpar food, there is never anyone at it. The sweet shop, Pop’s, has ice cream. Again the staff is so overwhelmed that they just randomly pull the gate closed while patrons are in there, to deter others from showing up. They just close the gate. Is that even allowed? With fire codes? It’s an interesting place. Pretty. Has potential. But major, major staffing issues. And despite multiple reviews like mine, they don’t seem to care or ever fix anything.
Stayed 1 night in Jan 2025

10/10 Excellent

DAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional! Clean, friendly staff, beautiful amenities. If I'll have to complain about something ...it would have to be dining options. I would probably give more staff at the dining restaurant downstairs. It was over a half hour wait to eat at the restaurant downstairs and then one server to bring food. The buffet was unappetizing. On our last night we couldn't get food because of wait times at the restaurant.
Stayed 2 nights in Jan 2025

8/10 Good

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is our 4 times in this resort and we love more every single time
Stayed 1 night in Jan 2025

8/10 Good

Md

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good but they need few more things to add there lobby like cart and also lazy river need more tube. But overall it’s good.
Stayed 1 night in Jan 2025

10/10 Excellent

Felicidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Avner

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a waist of time and money. This resort is terrible. Came here for my son’s birthday. Water park sucks barely anything to ride. I rather go to Kalahari or great wolf lodge next time MUCH BETTER PLACES. Food suck breakfast barely anything to eat at buffet and charging $25 adults and $15 children. Rooms were not clean. And they clean your room only after 3nights if you stay Never coming back here again! For any money.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marilyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased 2 of the large bunk bed rooms with living area and queen bed for 2 night/3 day stay for my 2 kids and their children. They enjoyed every bit of their stay and with all the amenities available, there was never a dull moment. This was the best and easiest Christmas gift ever.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ellie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of activity to do in family!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. My family had a good time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Priority Hvac

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 1 night in Jan 2025

8/10 Good

Eder

Traveled with family
Liked: Cleanliness, staff & service, amenities
Took my family for weekend trip after new year Had a good time and they enjoyed it
Stayed 2 nights in Jan 2025

8/10 Good

Andre Luiz

Stayed 1 night in Dec 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, big, clean. Kids enjoyed it the hot tub that lead outside is by far the best part.
Stayed 2 nights in Dec 2024

10/10 Excellent

THERESA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a blast
Stayed 1 night in Jan 2025

8/10 Good

Heather

Disliked: Amenities
The air conditioning was making loud noises the outlet was not working an i waited a whole hour on food
Stayed 2 nights in Jan 2025