Patriot Family Homes should be ashamed of themselves for the lack of cleanliness of this property and their poor response to me after I reported my concerns. The house was filthy -- hair, urine, and crud in the bathrooms; dirt and trash on the carpeted floors (including an empty vodka bottle), dirty kitchen (including fridge), large cobwebs throughout the house, dust EVERYWHERE, and the absence of advertised amenities (games, ping pong, air hockey... nada). Speaking of amenities, we bought a toaster because the one on site was filthy. And we would not dare cook. The stove burners were covered in burnt food.
I took & sent pics + called to make a formal complaint. PFH answering service was kind and prompt, but the response was pathetic. Someone came by the next day (without confirming the time of their arrival) while we were out. This person left a note with a $10 gift card along with fresh towels and sheets. They cleaned nothing!
The night of our arrival, we had cleaned a portion of the house so that we could live in it comfortably, and I left the vacuum cleaner in a corner with the wand detached on purpose. When we returned from our outing and entered the home, we saw the linen & note. We also saw the vacuum in the same spot, still full of the dust from when I had vacuumed.
PFH refunded the $180 cleaning fee, but what about the hours we spent cleaning a portion of their property & our inability to enjoy the other half of the house?
I'll avoid PHF in the future!