I arrived at the property at 2:50 PM, ten minutes before the designated 3:00 PM check-in time. Upon checking in, I was given a key to my room, only to discover it had not been cleaned from the previous guest. The room was in unacceptable condition—dirty towels were scattered across the bathroom, the bed was unmade with used sheets, and trash was still present.
I returned to inform the owner, who simply stated he would send someone to clean the room. There was no apology or acknowledgment of the inconvenience. I then had to wait approximately 20 minutes for a housekeeper to arrive, who unfortunately did not speak English. The owner, who also did not speak Spanish, had to rely on Google Translate to communicate with her, making the situation even more inefficient.
As a result, I wasn’t able to settle into my room until after 4:00 PM. To make matters worse, the bed I was provided was unstable and clearly not a king size, despite having booked a king room. The bed frame appeared to be a flimsy piece of metal, adding to the overall sense that corners were being cut to save costs.
Overall, this experience was disappointing, and I will not be booking at this property again.