The host was very communicative before we paid in full. Once at the house, communication was non-existent, and her housekeeper's number she listed on her Vrbo site was the wrong number, so no communication all around. Property location was wonderful, and the private beach and parking there terrific. House, however, was a mess, especially in the kitchen. It could have been much cleaner. Sink and faucet were dirty. Clearly the host lives there full time, but the freezer in the kitchen was so packed with her food, we could not even fit a bag of ice in there. BTW, old fridge, so no ice maker, just old fashioned ice cube trays. The fridge was also full of all of her food, so we could not find a place to put our own food, veggies and fruit. Bathroom on first floor had ants in the bathtub, so an exterminator should have been called before guests come. Hot tub was hot (102 degrees), we were told not to touch the temp, which we did not, but the water was a little dirty and only 1 out of 4+ jets worked. We were allowed to use the fireplace as long as we cleaned it afterwards, which we did 24 hours later so as not to create a fire. Only burned 1 duraflame log. We swept the fireplace clean and dumped the ashes. Beds were comfy. No tv stations. Anything you put on had to be paid for as far as on demand or premium, but hard to find a local station with her service. No tv in family room. We cleaned the house before leaving, and left it cleaner than on arrival. All the towels used were placed in one central location and we left all the bedding on the beds. 24 hours after departure, the host informed me that she was charging me $50 extra cleaning fee, because we left the house very dirty and her cleaning lady had to spend extra time cleaning. Mind you, my guests and myself are 60+ year old women who didn't make lunch or dinner in the house, and only ate oatmeal and yogurt and coffee for breakfast. I had to call Vrbo to dispute the extra cleaning charge, I was given a case number, and was told the charge would be reversed. Vrbo informed me that there is no such thing as an extra cleaning fee.