4/10 Poor
Peter N.
30 June 2024
Disliked: Cleanliness
Disappointing stay in this accomodation in Villa Rur
- agreed that fridge would be filled..... forgotten
- coffee filter in machine, coffee of previous guests in can
- ashtray with water full with sigarettes on terrace
- Terracef full with fallen leaves
- in living room and kitchen lots of dust (not clean)
- various door and window handles are loose
- crockery is collection of 5 different ranges
- Glasses (not enough) and consists of varous different collections. (small, large mix)i
The most annoying was the fact that the current owner is not able to communicate. Reaction on e-mails or what's app or SMS is extremely bad. When confronted during the stay with the shortages (we have sent the ownwer pictures) we got confirmed that this is not acceptable and that she was going to send us a certain compensation. All bank details have been sent, but no reaction anymore from the owner.
Bottom line: nice town, good location of accomodation, the bedrooms are okay, but living room and kitchen need a significant improvement in order to get better review. Most annoying and unacceptable is the very poor way of communciation with the owners.
Peter N.
Stayed 2 nights in Jun 2024