4/10 Poor
Verified traveler
26 August 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed experience of the Chevalier Bleu
The chevalier Bleu has been beautifully restored but in the process has sacrificed function over style .. it is in a very good location for everything in Monpazier … but the rooms lack sufficient storage space for damp towels and suitcases
There is a skeleton staff service with one front desk receptionist … not there all the time nor during the night who does a lot of tasks
On 3rd day info states room will be cleaned and towels changed … no room cleaning as “ we are busy “ and we had to ask for clean towels and rubbish to be removed from room
On asking for another loo roll … only one and a half there when we arrived .. we were asked how long we were staying for .. 5 nights .. but why ? feels as if everything is rationed
Only 1 coffee pod in room and were told waiting for deliveries !! But there is a spar close by which sells them !!
Breakfast ..in our view is very minimal and not made on premises and not worth 12 Euros
Some Italian guests arrived one night around 10pm to no receptionist .. to be asked when he appeared “ when did you arrive?you’re blocking the rd you can’t park there ! “ they looked exhausted and flabbergasted !!
The pool area is very good .. clean and a selection of chairs and loungers
The bar is quiet but reasonable wines by the glass and tapas available ….when it is staffed
hotel has promise but the owners need to implement full staff hospitality training and ensure the hotel is sufficiently staffed for guests comfort and health and safety
Verified traveler
Stayed 5 nights in Aug 2024
